- Huw & Lucy Barnes
Just wanted to give some feedback on our experiencee of having our wood burner installed, and have attached a picture for you to see (we chose quite unusual tiles so when I ordered them, you asked for a picture to see how it turned out!).
We are over the moon with our wood burner and have been so impressed with everyone who has worked to install it. From ordering it- I loved that all the staff we met were genuinely interested in the tiles and burner we chose and were keen to see the outcome. Communication was easy and no questions left unanswered. The two gents who came to fit it were absolutely brilliant- professional (but that goes without saying) but also hugely personable and very pleasant. They kept me informed through the day and gave me options on how to lay the tiles, and ultimately I went with their recommendation and the tiles looks absolutely amazing. They worked efficiently and the tiles and burner were in in a day and a half! They left no mess and tidied up after themselves. I worked an on call shift so was out all night and they were hugely considerate of the fact I was sleeping during the day- I didn't hear them at all.
So thanks again. The wood burner and hearth look incredible and exactly how I imagined it. It really completes our living room. Only thing left to decide is what colour to paint the chimney breast!
Would recommend your service in a heartbeat.
- Owen Lawrence
I just want to say how fantastic the service was. From initially phoning yourselves to full installation took less than 2 weeks. My wife and I found everyone unbelievably helpful and knowledgeable when we came to your showroom in Cowbridge and we got just what we needed!
The installation team were amazing. They were very clean and fitted everything in a day and a half. In fairness they tidied everything and showed me how to work and clean my new stove before they left. They were brilliant!
- Mr Coulthard
Not knowing much about wood burners prior to my visit to Topstak after speaking with the sales adviser I left the show room full of knowledge about the different types of wood burners and the one that would suit me best. Once I made a decision on the one I wanted the transaction was smooth and I was given a installation date that was convenient with me and the two engineers arrived the day that was originally planned. Through no fault of the installation team we had to change the flue size which meant I was not able to have the fire I intended on having. However once again this burden was taking from me when the sales team offered me the 2nd best option to that I originally had chosen and reassured me that it would provide the same output. I have not had a chance to use the fire due to season time of year but look forward to a trouble free nights in the winter of a warm fire that I will certainly recommending your company when my friends and family pops around and asks what I thought of your service received.
- Phil Edwards
From the initial browsing for stoves in the Llandow showroom to the following up with a minor item post installation I have nothing but praise for the whole operation. In addition the final cost was over £400 less than another local supplier!
Having browsed around the large selection of stoves in the showroom (several operating) it was quickly followed by a visit to my property to assess and measure for installation. A formal quotation thus followed.
We decided to proceed and chose the Contura 710 which was fitted on June 1st (which happened to be a very hot day)!
I was extremely pleased with the installation team of Paul and his colleague (sorry forgot his name) who took so much care and demonstrated true professionalism with the fit. Something not too often seen these days!
They arrived spot on 9am as arranged and worked through until 6pm on what was a very warm day. The plinth put them back a little as they had to spray it on site and what with the wind and flies against them it required about 3 attempts to get it right but with their attention for detail and perseverance they ensured the plinth finish looked perfect prior to fit.
I am so pleased with the stove, it sits very nicely in the corner of my lounge. I cannot wait to get it lit after seeing it blaze away post fitting.
Roll on Winter!!
- Malcolm Houston
Fire working great so now actually looking forward to winter!!